Do It Right Plumbers Inc.
  • Orange, CA, USA
  • 14 - 18
  • Hourly
  • Full Time

Medical insurance - we contribute partial premiums for health insurance, Retirement Contribution, Paid Time Off - 1 week paid vacation after 1 year, iPhone, iPad & access to integrated software, Company vehicle,  On-going training, we send all new employees to an all paid NexStar training, Excellent company events, Positive work environment and fantastic company culture! 


Do It Right Plumbers of Orange, CA is actively seeking a tech-savvy self-starter with an entrepreneurial spirit to be a full-time Call Center Specialist to join our office team. Call Center Specialist fill our service call boards and maximize opportunities for our company.


This position offers an hourly rate of $14-$18 per hour with bonuses depending on experience! We are a family-oriented company which is why we have a flexible work environment and strive for an inclusive company culture that encourages work-life balance. Can you provide great customer service over the phone? Are you looking for an exciting office position in sales? If so, apply today!


BENEFITS


We offer excellent full-time benefits which include:

  • Medical insurance
  • Paid time off
  • Retirement plan with 2.5% company match
  • On-going training, we send all new employees to an all paid Nexstar training
  • Excellent company events
  • Positive work environment and fantastic company culture!


ABOUT DO IT RIGHT PLUMBERS


Do It Right Plumbers started in 2014, providing quality and efficient service throughout Orange, Santa Ana, and Tustin, California. We are dedicated to providing the highest quality and experience possible. Our technicians are customer service oriented, professional, courteous, and knowledgeable. With us, our customers will no longer experience a plumber that talks, looks, and smells like the average plumber.


We wouldn't be successful without our hardworking and professional team. We care about our team and expect you to bring that same caring personality when you come on board. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Do It Right Plumbers.


A DAY IN THE LIFE OF AN Call Center Specialist


As an Call Center Specialist, you arrive at the office each day ready to use your fantastic interpersonal and communication skills to help book appointments and keep our plumbers busy. You get to spend the majority of your time on phone calls outbounding plumbing requests and calling previous customers about our current specials. You take inbound phone calls in our office to book service appointments for our residential plumbing services. When you generate and qualify leads and develop client referrals, you make outbound calls to close sales.


With each phone call you make, you are sure to provide excellent customer service from start to finish. You use your active listening skills to lend an empathetic ear to each client you talk to on the phone. You are an effective closer who helps ensure that we have a steady flow of business. Using your go-getter attitude, you assist in surpassing our company's sales goals. You find great fulfillment meeting or exceeding sales goals and finding financial success!


QUALIFICATIONS

  • At least 2 years call center experience
  • Proven sales track record
  • Excellent negotiation skills
  • Ability to pass a background check and drug test
  • Comfortable sitting for long periods of time
  • Ability to use proper sentence structure, grammar, and punctuation


Call Center experience in the plumbing/electrical/HVAC industry is a plus! Are you a customer service rockstar? Do you have a passion for helping people and meeting their needs? Do you have a positive attitude? Are you an articulate, confident, and conscientious communicator? Are you a trainable and coachable learner? If so, you may be the perfect Call Center Specialist!


WORK SCHEDULE


The typical schedule for this position is Wednesday - Sunday from 9 am to 6 pm.


ARE YOU READY TO JOIN OUR TEAM?


If you have great customer service skills and feel that you would be right for this office position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Do It Right Plumbers Inc.
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